Zaus Home Data Protection Policy

1. Data Controller

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (General Data Protection Regulation, hereinafter "GDPR") and Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), it is hereby informed that the data controller of the personal data collected on the website www.zaushome.com is:

Company Name: DIMODE GANDIA SL
Tax ID (CIF): B96434766
Registered Address: Paseo Germanías 67-69, 46702 Gandía, Valencia, Spain
Contact Email: adm.comercial@dimode.es
Phone: +34 634 38 94 19

2. Purposes of Personal Data Processing

The personal data collected through the website forms, as well as those provided during the commercial relationship, will be processed for the following purposes:

Order Management: To process the purchase of products offered on the website, manage payments, coordinate shipments, and track orders.
Customer Service: To respond to requests, inquiries, or complaints made by users.
Marketing and Commercial Communications: To send promotional offers, news, and content related to Zaus Home products, provided the user has given explicit consent.
Legal Compliance: To ensure compliance with legal obligations in tax, accounting, and consumer matters.
Service Analysis and Improvement: To evaluate website usage and user experience in order to implement improvements.

3. Legal Basis for Processing

The processing of personal data is based on the following legal grounds:

Performance of a Contract: Necessary to manage purchases made on the website.
Data Subject’s Consent: For sending commercial and marketing communications.
Compliance with a Legal Obligation: Related to tax, accounting, and e-commerce regulations.
Legitimate Interest: To analyze and improve the website’s performance and prevent fraud.

4. Data Retention Period

Personal data will be retained for the following periods:

Purchase-related data: For the time necessary to manage the order and comply with tax and accounting obligations (at least 6 years).
Data used for commercial communications: Until the user requests to unsubscribe or withdraws their consent.
Browsing analysis and cookies: According to the periods established in the Cookies Policy.

5. Data Disclosure to Third Parties

Personal data may be shared with third parties in the following cases:

Logistics service providers: For the management and delivery of purchased products.
Payment platforms: To ensure the security and effectiveness of transactions, such as PayPal or banking institutions.
Public administrations: To comply with legal obligations.
Technological partners: Providers of hosting services, website maintenance, or analytics tools.

In all cases, Zaus Home ensures that third parties comply with data protection regulations by formalizing the corresponding data processing agreements when necessary.

7. Security Measures

Zaus Home adopts appropriate technical and organizational measures to ensure the security and confidentiality of personal data, preventing its loss, alteration, or unauthorized access. These measures include the use of secure connections (SSL), encryption of sensitive data, and restricted access controls.

6. Garantías de los productos

Todos los productos tienen una garantía de 3 años. Si el producto presenta un defecto de fabricación dentro de este plazo, el cliente tiene derecho a la reparación, sustitución o reembolso.
Primeros 6 meses: Durante los primeros 6 meses desde la entrega del producto, se presume que cualquier defecto que surja ya existía al momento de la entrega, por lo que no es necesario que el cliente demuestre que el defecto es de fabricación. En este periodo, es responsabilidad del vendedor reparar o sustituir el producto defectuoso sin coste adicional para el cliente.
De 6 meses a 3 años: Pasados los primeros 6 meses, el cliente sigue teniendo derecho a la reparación o sustitución. Sin embargo, en este caso, se considera que es el cliente quien debe demostrar que el defecto ya existía en el momento de la entrega. Si el cliente no puede demostrar esto, la carga de la prueba puede recaer en el propio cliente lo que puede implicar que los gastos de reparación o sustitución sean asumidos por él si no se demuestra el defecto.

Excepciones para la aplicación de la garantía por uso indebido:
Si el cliente ha utilizado el producto de manera incorrecta, negligente o no conforme con las instrucciones del fabricante, el defecto no estará cubierta por la garantía.

9. International Data Transfers

In the event that data is transferred outside the European Economic Area, Zaus Home will ensure compliance with the necessary security measures, such as the adoption of standard contractual clauses approved by the European Commission.

10. Complaints

If you believe that any of your rights have been violated, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD), accessible at www.aepd.es, or through the contact channels provided by this entity.

9. Resolución de conflictos

En caso de que surja algún conflicto en relación con la interpretación, aplicación o validez de la presente política de reembolso, el consumidor podrá recurrir a los métodos de resolución extrajudicial de conflictos establecidos por la legislación española. Además, el consumidor podrá interponer una reclamación ante la Dirección General de Consumo o el Sistema Arbitral de Consumo correspondiente a su comunidad autónoma.

10. Contacto

Para cualquier duda o aclaración sobre esta política de reembolso, el consumidor puede ponerse en contacto con nuestro servicio de atención al cliente a través de los siguientes medios de contacto disponibles en nuestra página web. https://www.zaushome.com/contacto